Return & Refund Policy

Last updated: 2026-08-02

Thank you for choosing Mentora AI. We hope you are happy with our service. However, if you are not completely satisfied with your purchase for any reason, you may request a refund under the following conditions.

1. Refund Eligibility

We offer a 14-day money-back guarantee on all our subscription plans. If you are not satisfied with the product within the first 14 days of your initial purchase, you are eligible for a full refund.

To be eligible for a refund, you must:

• Submit your refund request within 14 days of your initial purchase.
• Have not violated any of our Terms of Service.
• Have not excessively used the platform resources (e.g., sending millions of automated SMS messages).

2. Exceptions

The following items cannot be refunded:

• Custom development services
• One-time setup fees (if applicable and work has already commenced)
• SMS or Email credits that have already been consumed

3. Refund Process

To request a refund, please email customer service at support@mentora-ai.com with your account details and the reason for the refund request.

After receiving your request, we will process your refund within 7-10 business days. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

4. Cancellations

You can cancel your subscription at any time. If you cancel after the 14-day money-back guarantee period, you will not receive a refund for the current billing cycle, but your subscription will not renew in the following cycle.